Privacy Policy


The Privacy Policy applies to all personal data provided directly by customers and visitors to the Site or collected by Cœur Grenadine while browsing the Site.

The Confidentiality Policy may be modified at any time by Cœur Grenadine.

The personal data that you will communicate to Cœur Grenadine will be required for your proper use of the Site and in particular in the context of creating an account on the Site, placing and delivering an order, '' subscription to a newsletter or to emailings of information on our news.

Any personal data that you transmit to Cœur Grenadine for the use of certain services is subject to the provisions of law n ° 78-17 Informatique et Libertés of January 6, 1978 as amended as well as to the General Data Protection Regulations April 27, 2016.

As part of the follow-up and delivery of orders, data may be transferred to third-party companies on behalf of Cœur Grenadine. Cœur Grenadine is committed to minimizing the information disclosed to third parties to what is strictly necessary for the achievement of the objective pursued.

The transfer of your personal data outside the European Economic Area will only be carried out to authorized third parties (offering personal data the same protection as that they enjoy in Europe), for delivery and tracking purposes. of your orders.

The recipients of the transfer of your data are limited to: payment provider, logistics provider of payment and delivery of orders, IT and marketing providers or at the request of a judicial or administrative authority.

The processing of certain personal data relating to your use of the Site (profiling) is carried out in accordance with applicable regulations, in order to offer you a personalized experience and to offer you advertising and offers that may interest you.

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Cœur Grenadine only collects and processes the personal data necessary for the pursuit of the following purposes: the proper execution of orders and their delivery, improvement of the Site, management of after-sales or customer service, the proposal a personalized experience on the Site, the personalization of our offers and our advertising.

You have the right to access, rectify and delete personal information concerning you, as well as the possibility of opposing the processing of this data, which you can exercise at any time, by contacting us at:

The data is kept for the time necessary to accomplish the purposes described above, Cœur Grenadine will delete your personal data.

Cœur Grenadine takes all necessary precautions to ensure the security and confidentiality of the personal data processed, in accordance with the usual security methods.

However, Cœur Grenadine does not control all the risks associated with the functioning of the Internet, Cœur Grenadine therefore draws your visitors' attention to the existence of an inherent risk in using the Internet.

In the event that you have provided personal data of a third party (in particular for the delivery of an order), you guarantee that you have obtained the said third party's authorization to do so.

When consulting the Site, information relating to the navigation of your terminal on the Site ("cookie") may be provided to Cœur Grenadine in order to offer you a personalized experience. place of "cookie" by means of an information banner to which you can expressly give your consent. You can change the cookie settings at any time.

In the event that you refuse to save cookies or if you delete those that are saved, you will no longer be able to benefit from a number of features that are necessary for easy navigation on the Site.

The "cookies" used by Cœur Grenadine have the following purposes:


Purpose of the cookie

Data collected

Duration of the cookie

Session ID

Memorization of connection identifiers to allow us to display secure pages without carrying out a new identification

expires when the browser is closed

User ID

Identifier assigned to each browser during the first visit, in order to display recommendations based on the products previously displayed and to recognize frequent users

Web Analytics

Visit analysis

Analysis of unique visitors to the site: collects information on the origin of visitors, the details of their visits, the duration of the visit

Applicable to other third party sites using Web Analytics to track visits to other sites



Tracks third-party sites visited by a visitor to enable the display of relevant advertising on third-party sites, based on the categories of sites visited, products displayed or purchased

Advertising banners


Tracks the banners displayed for a visitor