Return conditions

If you were not completely satisfied with your purchase, all products may be returned at your expense within a legal period of 14 days from the date of receipt of the order. .

Return procedure

To be accepted, any return must be accompanied by the order number

Only items, unused, carefully packaged, protected and returned in their original packaging will be accepted. Returns of used products, as well as damaged boxes will be refused and cannot be refunded.

- If the order is returned for reasons that concern you (change of mind, model that does not meet your expectations ...), we will refund the amount of the returned items.

- If the order is returned due to our responsibility (defective item, shipping error of the initial order ...), we will refund the total amount of your order (including shipping costs) as well as return costs.

Return by post

Any return sent by post must imperatively bear a tracking number (colissimo followed, letter followed ...). Otherwise, no complaint and / or request for reimbursement will be admissible in the event of non-receipt of a package.

Products must be returned to:

Grenadine Heart

76 Avenue du Général Michel Bizot

75012 Paris

Return "shop"

If you wish, and even if you had not collected your order in the store, you also have the possibility of making a return directly to the store.


The refund will be made by means of the payment method used by the customer during his initial order (credit card or PayPal) within 14 days of receipt of the items by Coeur Grenadine.

If you had made a payment in 3 installments, only the first monthly payment will be refunded to you and the following ones will be canceled.

As part of a "return to store", no refund can be made on site the same day.